Senior Consultant

Cynthia Hennen

Area of services: Clinicians, Compliance and operations

Throughout her tenure, Cindy has been lauded for her research projects and evidence-based protocols that significantly reduced drug expenditures while improving patient outcomes. For this work she was awarded two UHC Best Practice Awards and an ASHP Best Practice Award.

While serving as drug policy antimicrobial stewardship coordinator, Cindy conducted a number of investigations resulting in significant changes in antimicrobial use. From 2010-2012, she developed cost-saving strategies that reduced total antimicrobial expenditures by 40%. One project saved an estimated $640,000 by implementing a hard-stop date for antimicrobial agents, excluding those infections that warranted a longer dosing period. One protocol change she recommended resulted in a 50% decrease in adverse drug events related to use of the drug enoxaparin.

As assistant director of clinical pharmacy, Cindy developed the clinical pharmacy and clinical pharmacy assistant training programs at Froedtert Hospital and had supervisory responsibility for a staff of 70 clinical pharmacists and clinical pharmacy technicians. During this time she established and oversaw surgery pharmacy services including two satellite operating room pharmacies. Significant savings and patient care improvements were achieved through her assessment of product use and flow rates of anesthesia gases. She also developed and oversaw clinical programmes for pharmacokinetics and the pharmacist anticoagulation dosing programme. She is credited with implementing an award winning medication reconciliation and discharge program. In addition, she assisted with safety and quality and served on the hospital medication error review and standard medication protocol development committees for more than 18 years. One of her greatest personal achievements was creating a pharmacist role for an ambulatory HIV clinic through a Ryan White foundation grant.

Cindy earned degrees in biochemistry and pharmacy from the University of Wisconsin, Madison. She has a certificate in hospital management-leadership training from Marquette University and completed training in change management and six sigma, achieving green belt status. Cindy completed training in advanced antimicrobial stewardship. She is active with the American Society of Hospital Pharmacists (ASHP), Society for Infectious Diseases Pharmacists (SIDP), Wisconsin Pain Initiative (WPI) and the Society of Critical Care Medicine (SCCM).

Throughout her career, she has mentored undergraduate students and post graduate pharmacy residents as well as taught several courses in pharmacy education. She is the author of numerous publications and book chapters and has presented nationally on a variety of clinical pharmacy topics.

Cynthia Hennen resides in New Berlin, Wisconsin where she continues to share her love of teaching, music, and nature with her grandson who is a budding naturalist.